A minor vent

Now, some people will have remembered the exceptional customer service of the Thistle City Barbican where I stayed previously, about 2 months ago.

After a month of emails and complaints, first receiving some silly compensatory plans such as an executive suite and complimentary breakfast, I was finally assured that I would be receiving a refund within 4 weeks.

4 weeks whistle by.

No cheque.

Sent another email only to find out they had accidentally missed out my payment.
Completely unacceptable behaviour by a company that purports itself to be a 4-star hotel.

At some point, I will receive a refund. At some point, I may even hate them less for their ineptness.