Apple Customer Service

bites.

Big time.

I have just spent about 45 minutes of my life trying to get ONE person to tell me where my laptop is, but no one knows. I try to call the Apple Store and it HANGS UP ON ME.

Can someone please tell me why when I pay stupid amounts of money for a laptop, and Apple's mantra is 'customer service' and they have bloody 'Genius Bar' they can't even get a human being to answer the phone and tell me where my laptop is?

Or they can't even update the damn service log online and tell me what's happening to it?

I expect this kind of customer service from Dell and their ilks but when you sell a whole image Steve Jobs, make sure it works.

And a lead time of 7 to 10 WORKING DAYS to fix a laptop is WRONG.