British Airways and big phrases

Thank you for your email. I am sorry that you were unprepared for the stop that your flight made at Chicago airport.

We describe our flight from London Heathrow to Houston as 'direct', rather than 'non-stop'. We have to land temporarily at Chicago and because this is the first point of entry into the country, the immigration rules say that everyone has to leave the aircraft. So we take the opportunity to re-fuel and take on new catering supplies at the same time.

To view the stop over our flights take you can visit our website ba.com and click on Planning my trip and then click on Our flight timetable and enter the departure and arrival airport.

I hope this helps and that you will choose to fly with British Airways next time.

Best regards

Franz Dsouza

British Airways Customer Relations

How mad am I at British Airways right now? Let me see a 'direct' flight means you're likely to stop and get landed somewhere else. You learn something new everyday.

What makes them think I will ever fly British Airways again? Their entertainment system sucks, the food is barely passable (I live in fear of what they pass of as a 'snack' on their flights, cured meat wedged in semi-sweet raised dough thing they call a sandwich). And now a 'direct' flight doesn't mean direct. Would have helped if they had stated it in their itinerary but having scoured through it again, it doesn't exist there.

You would expect something better from a big multinational company such as BA to get it together but in the great corporate legal-speak that belongs only to the domain of lawyers...

When you choose to fly again, please DON'T fly with what claims to be a national carrier but behaves as the ilks of the budget airlines.